§1 ch1: Roles and Responsibilities of Children’s Division, Supervisor, Agency Administrator, and Children’s Service Worker
1.3 Roles and Responsibilities of the Children’s Service Supervisor
The Supervisor shall:
- Assist the Children’s Service Worker in the identification of threats of danger to vulnerable children and the assessment of the caregiver’s capacity to protect the child(ren) from significant harm;
- Assist the Children’s Services Worker in the development of effective safety interventions that control identified threats of danger to the child(ren);
- Assist the Children’s Service Worker in the process of information gathering and the development of effective treatment plans that enhance insufficient or diminished caregiver protective capacity;
- Model good practice, problem-solving techniques, and effective child protection intervention strategies for the Children’s Service Worker and other professionals involved with the family;
- Educate the Children’s Service Worker regarding federal, state, and local statutes, as well as agency policies and procedures;
- Consult with the Children’s Services Worker to ensure that support is being provided to the placement provider to meet the educational needs of the child.
- Monitor services and/or interventions to ensure that the family is not negatively impacted, treatment plan objectives and goals are being met, and such services and/or interventions are acceptable by best practice standards;
- Assist the Children’s Service Worker in determining whether a request for a child’s participation in public performance or media involvement is appropriate;
- Assign cases to Children’s Service Workers;
- Provide staff supervision;
- Act as a bridge between the Children’s Service Worker and agency administration;
- Be cognizant of the personal safety needs of staff;
- Assist the Children’s Service Worker in determining when the judicious use of an authoritative approach may be appropriate to motivate the family in a positive way;
- Assign cases, provide clinical consultation, assist in determining intervention strategies for the family; ande) Ensure that services are provided to the family in the event the Children’s Service Worker is unavailable or the family is not currently assigned to a Children’s Service Worker.
- Ensure that services are provided to the family in the event the Children’s Service Worker is unavailable or the family is not currently assigned to a Children’s Service Worker.
- Review all court involved cases where children are placed in out-of-home care documentation to ensure that foster/adoptive parents are being notified of the court hearing by mail and a follow-up reminder regarding the child placed in their home.
- Consult and review all cases with the Children’s Services Worker that have not resulted in permanent placement for a child on a monthly basis, in the case of infants reviews shall occur weekly.
- Consult and review cases with the Children’s Service Worker that involve the placement and visitation of siblings.
- Apply the Supervisory Case Review process to randomly selected Family-Centered and Family-Centered Out-of-Home cases as well as CA/N Investigations and Assessments on a quarterly basis. The information gained from the process should be used during case consultations to help the Children’s Service Worker improve child welfare practice. The process will support supervisors in coaching staff regarding best practice and for teaching Children’s Service Workers to recognize how current policy requirements and day-to-day decisions impact the safety, permanence and well-being of children served by the Children’s Division.
A Supervisory Case Review Process Training Power Point is available on the Children’s Division intranet. A one-page instructional sheet explaining the automation process of the Supervisory Case Review Tool is also available online.
- Discuss case goals and recommendations with the Children’s Service Worker prior to the Family Support Team meeting.
- Attend FST meetings when supervisor support, guidance and/or approval is needed, particularly during critical decision making points.