2.6 The Know Your Rights Brochure (CS-132)

The Know Your Rights brochure (CS-132) is a simple explanation of consumer rights and the Service Delivery Grievance Process.

This brochure is to be given to all consumers in order that they may understand their rights with regard to our agency as well as the Service Delivery Grievance Process. Consumers are to be given the Know Your Rights Brochure (CS-132) and the Service Delivery Grievance form (CS-131) in person by the Children Services Worker during their first contact with a family when providing Family-Centered Services, Family-Centered Out-of-Home Services, Intensive In-Home Services, Family Reunion Services, Independent Living Services, or Adoption and Guardianship Services or when initiating a Child Abuse/Neglect Investigation or a Family Assessment. Additionally, the CS-132 and the CS-131 should be placed in the reception area of all county and regional offices.

Chapter Memoranda History: (prior to 1/31/07)

CD05-77, CD06-12, CD06-24, CD06-27,