Section 2 Overview
Section 2 focuses on intake, or the point of entry for a family. The information in this section will assist staff in understanding the procedures throughout the entire intake process, from initial contact with the Child Abuse and Neglect Hotline Unit (CANHU), through the process of an investigation or family assessment. Completing a thorough family assessment or investigation will help staff identify the service needs of the family.
Chapter 3 Overview
This chapter covers information pertaining to child abuse and neglect reports received at the county office, determining the most appropriate response by the Children’s Service Worker (CSW), and assignment of reports is explained.
Table of Contents
3.1 Reports Received at the County Office
3.1.1 Procedure for “Field Reports”
3.2 Review of Report
3.2.1 Checking Prior Reports, Other Systems, Reporters, and Collaterals
3.3 Response Priority Level Override
3.3.1 Entering Override Information in System
3.4 Track Change
3.4.1 Entering Track Change in System
3.5 Assigning Reports for Investigation or Family Assessment
3.5.1 Things to Consider When Assigning Reports
3.5.2 Transfer of Reports between Counties
3.5.3 CA/N Reports on Open Family-Centered Services (FCS) Cases
3.6 Entering Worker/Supervisor Assignment Information in System
Chapter Memoranda History: (prior to 1/31/07)
CS03-51, CD05-35, CD05-40, CD05-67, CD05-72, CD06-34
