5.3.15 Open/Close Guidelines for Concluding CA/N Reports

Any time a decision is made to close a case, the reason must be documented in the record narrative, and a supervisor must sign the narrative to approve the case closing. The documentation should leave a reader with no doubt as to the thinking that went into the decision.

Note:  There may be unique circumstances in which it is appropriate to open low risk cases (for example, court-ordered services), or close very high risk cases (for example, family moved out of state).  Reasons for opening or closing cases outside of the recommended guidelines should be clearly documented in the case record.

Related Subject: Section 2, Chapter 9.4  Assessment of Risk