5.3.20 Priority of Initial Client Contact after a Case Opening Based on SDM Risk

Prior to signing off on a CA/N investigation/family assessment, the Supervisor will review the CPS-1 and will determine the priority of the initial face to face interview with the family by the assigned Family Centered Services (FCS) worker based on the following SDM risk levels:

• High or Very High Risk - within one (1) working day;
• Moderate Risk - within five (5) working days; and
• Low Risk - within ten (10) working days.

If the FCS case referral was not due to a CA/N investigation/family assessment, the supervisor's appraisal of the potential risk to the children and overall family situation will determine when treatment follow-up contact by the FCS worker is needed.  This Should Not Exceed Ten (10) Working Days From Case Assignment.