5.3.3 Contacting the Reporter

The Children’s Service Worker shall begin the Family Assessment process by contacting the reporter, who can assist in assessing the child(ren)’s safety.

If the reporter’s identity is unknown, or if he/she cannot be reached, then the Children's Service Worker may begin the process by:

• Contacting collaterals or other persons who are familiar with the child/family’s current situation; or
• By direct observation of the alleged victim(s) by a multi-disciplinary team member or by the Children’s Service Worker.

Related Subject: Section 2, Chapter 5.5.3.6    Face to Face Safety Assurance of Victim

Workers will inform the reporter upon contact of their right to obtain information concerning the disposition of the report.  Permissive reporters must request in writing, findings and information concerning the case.  Release of this information will be at discretion of the Division Director or designee, based on reporter’s ability to assist in protecting the child or the potential harm to child or other children in the home.  Staff will notify the mandated reporter, or permissive reporter if requested, of the disposition using the CS-21B.

The worker will also inform the reporter that if the report is determined to be unsubstantiated, the reporter may request, in writing, that the report be referred by the Division to the Office of Child Advocate. If requested, staff shall forward a copy of the CA/N report to Office of Child Advocate Director.

Related Subject: Section 2, Chapter 4, Attachment D, Reporter Contact and Section 5, Chapter 2, Attachment B, Office of the Child Advocate, and CS-21 B Reporter Disposition Notification Letter