10.3 Summary of First Level Supervisor Responsibilities
In addition to the requirements specified in this chapter, the following describes additional expectations of the first level supervisor. These casework related responsibilities are cross-referenced to other parts of this manual, where the subject is further addressed:
10.3.1 Case Opening
- Determine and note case priority and determine when the initial contact should be made by the Children’s Service Worker;
- Assist the worker in assessing safety and risk to the children when a family refuses services; and
- Consult with the worker, and decide on the appropriate action, if the family refuses services.
10.3.2 Assessment
10.3.3 Case Planning
- Ensure that the family is involved in the case planning process and that the family plan for change is developed with the family;
- Ensure that the Written Service Agreement, CD-14B, Written Service Agreement, is completed within 30 days from the case assignment;
- Ensure that the goals on the CD-14B are behaviorally specific and:
- Address the identified risk factors and the reasons for family dysfunction;
- Measurable and time limited;
- Realistically obtainable; and
- Mutually agreed upon by the family and Children’s Service Worker, whenever possible;
- Ensure that the tasks noted in the Plan will, when achieved, accomplish the case goals; and
- Consult with the worker to decide on the appropriate action, if the family refuses to participate in the planning process.
10.3.4 Delivery of Services
- Weigh the demands of the case with the Children’s Service Worker, by estimating the in-person contact frequency and service intensity;
- Ensure that the worker is the treatment team leader when contracted services are utilized;
- Ensure that the Children's Treatment Services (CTS) MO HealthNet Referral Summary, CS-13, is utilized and that the worker has ongoing communication with the family and provider(s); and
- Complete the necessary SEAS duties, as assigned.
10.3.5 Case Recording
- Ensure that case narrative recording is completed at least every 30 days;
- Ensure that the case narrative is succinct, accurate, and captures the relevant service information; and
- The CSW shall ensure supervisory consultation is documented in the contact list in FACES, including summary of the consultation;
- Provide exceptions to the case recording guidelines and format, if necessary.
- Ensure that the case narrative is typed, signed and dated by the worker who provided services;
- The supervisor electronically approves any assessment, service plan, termination summary, and transfer summary as indication that these components have been reviewed by the supervisor;
- Provide exceptions to the case recording guidelines and format, if necessary.
10.3.6 Court-Related Activities
- Assist the Children’s Service Worker in determining if a court referral is needed;
- Approve all court referrals;
- Ensure that the court referrals and reports are completed within the required time frames; and
- Ensure that the Child Assessment and Service Plan, CS-1 form is completed within 30 days of the Division's receipt of custody.
10.3.7 Evaluation and Case Closure
- Review the CD-14 and CD-14A, Family Assessment packet, related SDM Safety and Risk Assessments, and the enclosed written narrative;
- Decide if the case should be closed or remain open for services;
- If the case remains open, ensure that a CD-14A Family Functioning Assessment/Re-assessment is conducted and a new CD-14B, Written Service Agreement is completed within 30 days of the expiration of the treatment period; and
- If the case should be closed, ensure that the case closure contact is made with the family within 15 days; a Family Risk Reassessment for In Home Cases, CS-16E, is completed; the Termination of Services/Aftercare Plan, CD-14D is developed with the family; and the Family Centered Services Case Report form, SS-63, is closed in FACES. Follow up with a termination letter acknowledging to the family that their case is closed with Children’s Division (CD).
10.3.8 Case Transfer
- Consult with the Children’s Service Worker and decide the appropriate action, if the family moves from the county or state.