Attachment E: Protective Service Alerts
A Protective Service Alert (PSA) is a notification sent out through Central Office to go statewide, to particular CD Offices, or to other states. A PSA may also be received from a child protective service agency in another state to be sent out statewide or to particular county/circuit offices. Protective Service Alerts are used to:
- Inform local CD offices or child protective service agencies in other states about past or current concerns regarding a specific family;
- To assist in locating families that CD or another protective service agency in another state has custody or involvement with; or
- To inform CD offices or child protective service agencies in other states about run away and missing children.
Protective Service Alert Guidelines:
- Discuss with direct supervisor whether a PSA is appropriate and obtain approval from Circuit Manager.
- Draft an E-mail to include:
- Identifying information including name, date of birth, DCN, and social security number of parents, parent substitutes and children.
- Nature of Concern including:
- Brief description of current hotline or concerns
- Brief history
- Description of the child(ren)
- Description of vehicle (if applicable)
- Last known address or location
- Possible whereabouts or destination
- Custody status (CD custody, pick up orders…etc.)
- What agencies have been alerted (Other county offices, other state agencies, juvenile office, law enforcement…etc.)
- Contact Information: Worker and Supervisor contact information including county address and telephone number.
- Send protective service alert E-mail information to “DSS.CD.PSA@dss.mo.gov” to be sent state-wide or to other state child protective agencies.
- Specify particular out-of-state child protection agencies that need to be alerted.
- Questions regarding the content of the alert or the process may be directed to (573) 751-2882.
- For missing or abducted children, repeat every 90 days until child is recovered.
- Send follow up E-mail to “DSS.CD.PSA@dss.mo.gov” to rescind the protective service alert if the circumstances no longer warrant an alert.
Sample Protective Service Alert Format:
| Identifying Information: | ||
| Mother: First & Last Name | DOB 00/00/00 | SNN 000-00-000 |
| Parent/Parent Substitute: First & Last Name | DOB 00/00/00 | SNN 000-00-000 |
| Children: First & Last Name | DOB 00/00/00 | SNN 000-00-000 |
| First & Last Name | DOB 00/00/00 | SNN 000-00-000 |
Nature of Concern: Brief description of current hotline or concerns |
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If you have any information, please contact: First & Last Name, CSW or |
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