Chapter 1 Overview
This chapter outlines the various grievance and appeal processes available in the areas of service delivery, CA/N outcomes, foster/adoptive licensing revocations or denials, case management decisions made regarding a child in care and subsidy issues.
Table of Contents
1.1 The Service Delivery Grievance Process
1.1.1 Who may file a grievance
1.1.2 What constitutes a grievance
1.1.3 What is not grievable through the process
1.1.4 Agency Do's
1.1.5 Agency Don'ts
1.1.6 Steps in the formal grievance process
1.2 The Service Delivery Grievance Database
1.2.1 Accessing and Viewing the Service Delivery Grievance Database
1.2.2 Entering Initial and Level One Grievance Information into the Service Delivery Grievance Database
1.2.3 Entering Level Two Grievance Information into the Service Delivery Grievance Database
1.2.4 Entering Level Three Grievance Information into the Service Delivery Grievance Database
