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Child Support Specialist
Family Support Division

The rewards and chances to assist are great! Nearly half of all Missourians are touched by the work of the employees of the Department of Social Services. By working with the Family Support Division, you can make a difference in the lives of the families our agency serves.

County Locations:	Andrew, Cape Girardeau, Cole, Boone Greene, Howell, Jackson, Jasper, Jefferson, Johnson, Pemiscot, Phelps, Scotland, St. Charles, St. Louis, (city also) and Taney
Pay Range:	$26,856.00 - $37,572.00
How to Apply:	Complete a State of Missouri on-line application

Position Description: investigate non-support inquiries, prepare cases, interview custodial and non-custodial parents, and locates a non-custodial parent.  Initiates legal mandates for child support where none exists. Receives and processes referrals for location of non-custodial parents in non-support claims, using investigative techniques and a range of state, federal and other resources; pursues new leads as the case develops. Interviews non-custodial parent in order to provide information and advice concerning program policy, procedures and guidelines as they relate to child support obligations, collection and distribution. Initiates legal action and/or genetic testing to determine and/or establish paternity. Uses administrative process and/or legal referral for the establishment of child support and/or medical support orders. Evaluates non-custodial parent's income and expenses to compute the child support obligation amount. Initiates enforcement action on non-paying child support cases by making phone calls to non-paying parents, filing orders and issuing income withholding orders, filing liens of various types, and filing prosecuting attorney and interstate referrals. Performs central registry location services for child support cases under the auspices of the Missouri child support program. Calculates and determines arrearage on child support cases; monitors payments, requests for refunds and releases payments as appropriate. Reviews and seeks case modifications, as required; prepares evidence packets for legal proceedings with the circuit court and files administrative judgments with the circuit clerk. Maintains computerized and hard copy data. Initiates and receives telephone and written inquiries from custodial and non-custodial parents, attorneys and/or employers regarding the child support program and/or specific case situations. Schedules and participates in administrative hearings conducted by the Division of Legal Services. Negotiates and prepares repayment agreements with public assistance clients when fraud or theft has occurred. Reviews and verifies Internal Revenue Service and State tax intercept listings, assists in coordinating and processing intercept actions, advises clients about the provisions of the Internal Revenue Service and Missouri Tax Intercept programs, prepares and processes refund, and redistributes and releases child support collection requests as appropriate. Forwards all undeliverable child support collections to the Division of Unclaimed Property as appropriate. Serves as liaison with other public and private entities in the course of intercepting benefits, withholding of assets or the suspension of various licenses (such as hunting, driver's or professional licenses) to enforce child support obligations or collect past-due child support. Attends individual supervisory conferences and staff meetings to discuss assigned cases, work progress, problem cases and/or program policy and procedures; participates in training sessions as required. Travels, as required, for training, meetings and/court appearances. Works in an office environment within the limits of established state and federal laws and agency policies and procedures. Receives general supervision from a Child Support Supervisor or other administrative supervisor for attainment of objectives through case record review, system notices, reports and conferences.

Minimum Qualifications:  Four or more years experience in extensive customer interaction which includes working with, or management of, business or employee financial records, sales, marketing, management, direct consumer or public contact, and/or customer service functions; and possession of a high school diploma or GED certificate.

OR

A Bachelor's degree from an accredited college or university. Qualifying experience may substitute year-for-year for deficiencies in the required education.

OR

Four or more years of clerical experience (e.g., General Office Assistant, Office Support Assistant, etc.) in income maintenance or child support activities with the Missouri Department of Social Services.

Equal Opportunity/Affirmative Action Employer,
services provided on a nondiscriminatory basis