Mandatory Passages and Language for MC+ Managed Care Health Plan Handbook, page 4
Your Rights As A MC+ Managed Care Health Plan Member
You have the right to:
- be treated with respect and dignity;
- receive needed medical services;
- privacy and confidentiality (including minors) subject to state and federal laws;
- select your own PCP;
- refuse treatment;
- receive information about your health care and treatment options;
- participate in decision-making about your health care;
- have access to your medical records and to request changes, if necessary;
- have someone act on your behalf if you are unable to do so;
- get information on our Physician Incentive Plan, if any, by calling [PLAN PHONE NUMBER].
- be free of restraint or seclusion from a provider who wants to:
- make you do something you should not do;
- punish you;
- get back at you;
- make things easier for him or her.
- be free to exercise these rights without retaliation;
- receive one copy of your medical records once a year at no cost to you.
09/01/07
