Mandatory Passages and Language for MC+ Managed Care Health Plan Handbook, page 17

EASTERN MC+ Consumer Advocacy Project

The MC+ Consumer Advocacy Project is an ombudsman service serving St. Louis City and the counties of St. Louis, Jefferson, Franklin, St. Charles, Lincoln, Warren, Washington, St. Francois, and St. Genevieve. An ombudsman is a problem solver who can advise you and help you. The MC+ Consumer Advocacy Project can help you if:

You need help understanding your rights and benefits under MC+ Managed Care.
You feel your rights to health care are being denied.
You are not able to solve the problem by talking to a doctor, a nurse, or your MC+ Managed Care health plan.
You need to talk to someone outside of your MC+ Managed Care health plan.
You want help when filing a grievance.
You need help when appealing a decision by your MC+ Managed Care health plan.
You need help getting a State Fair Hearing.

For help at no cost to you, call the MC+ Consumer Advocacy Project at 314-534-1263. If calling from outside St. Louis City or county call 1-800-444-0514. You may also write to the following address:

MC+ Consumer Advocacy Project
Legal Services of Eastern Missouri
4232 Forest Park Avenue
St. Louis, MO 63108

WESTERN MC+ Advocacy Project

The MC+ Advocacy Project is an ombudsman service serving Clay, Platte, Jackson, Ray, Lafayette, Johnson, Cass, Henry, and St. Clair counties. An ombudsman is a problem solver who can advise you and help you. The MC+ Advocacy Project can help you if:

You need help understanding your rights and benefits under MC+ Managed Care.
You feel your rights to health care are being denied.
You are not able to solve the problem by talking to a doctor, a nurse, or your MC+ Managed Care health plan.
You need to talk to someone outside of your MC+ Managed Care health plan.
You want help when filing a grievance.
You need help when appealing a decision by your MC+ Managed Care health plan.
You need help getting a State Fair Hearing.

For help at no cost to you in Clay, Platte, and Jackson counties, call 816-474-6750. If calling from Ray, Lafayette, Johnson, Cass, Henry, or St. Clair counties call 1-800-892-2943. You may also fax at 816-474-9751 or write to the following address:

MC+ Advocacy Project
1125 Grand Boulevard, Suite 1900
Kansas City, Missouri 64106