Department of Social Services can help those impacted by flooding

The Department of Social Services is committed to supporting the needs and recovery efforts of individuals and families impacted by flooding. 

Report Child Abuse or Neglect
The Department of Social Services strongly encourages anyone who suspects child abuse or neglect to call our toll-free hotline at 1-800-392-3738.  If you are calling from an out of state number, you can reach Missouri's Child Abuse and Neglect Hotline at (573) 751-3448.  The Missouri Child Abuse and Neglect Hotline is answered 24-hours a day, every day, all year round.
Find Family Support Resource Centers/Contact FSD
Family Support Division Resource Centers are located in every county of Missouri and have staff trained to provide assistance and to guide you to other local resources for help.
Food
Temporary Assistance
Apply for Temporary Assistance
Child Care
Apply for child care help

Families that are displaced from their homes due to flooding and in need of child care services may be eligible for assistance due to being homeless (includes residing in a shelter or staying with relatives/friend). Income guidelines still apply. Go to https://mydss.mo.gov/   to see if your family qualifies or contact Family Support Division at 855-FSD-INFO (855-373-4636)

Find a child care provider

Families needing assistance in locating child care services should contact Child Care Aware of Missouri – 1-866-892-3228 or http://mo.childcareaware.org/parents-families/find-quality-child-care/ to receive help from a referral specialist.

Change child care providers
Families receiving child care assistance through the Family Support Division and need to change authorized provider or the amount of child care authorized should contact the Family Support Division at 855-FSD-INFO (855-373-4636).
Health Care
Apply for health care coverage
Information on my Managed Care health plan coverage
(Kids, Pregnant Women & Newborns, and Families)
  • MO HealthNet Participant Services:  1-800-392-2161 or (573) 751-9855
  • Missouri Care 1-800-322-6027
  • United Healthcare 1-866-292-0359
  • Home State Health   1-855-694-4663
Information on my MO HealthNet coverage
MO HealthNet Participant Services:  1-800-392-2161 or (573) 751-9855
Non-Emergency Transportation
  • Missouri Care   1-800-322-6027
  • United Healthcare  1-866-292-0359
  • Home State Health  1-866-455-2097
  • Reservations (including urgent appointments and hospital discharges):  1-866-269-5927
  • Where's my Ride:  1-866-269-5944
  • Cancellations:  1-866-269-5927
Division of Youth Services Families
DYS youth families impacted by the floods can contact us at 573 -751- 3324 or email at [email protected]
Child Support
Energy Assistance
Services for the Blind
MO HealthNet Provider Support
Pharmacy Hotline 800-392-8030 (Option 3)
Prescription claims approval during catastrophic emergencies. To ensure prompt assistance, indicate the services requested are for a participant who has been impacted by flooding.
Filing claims after the loss of medical or billing records due to natural disaster
Guidance on how to file a claim following the loss of medical or billing records

More Resources