Vocational Rehabilitation - Methods for Reviewing Disagreements
If you disagree with any decision made by your counselor
or anyone at RSB, you have the right to use any or all of the methods to settle
the disagreement. You don’t have to do them in any order.
- You may contact your counselor’s supervisor at the district office.
The district supervisor can review any decision made by the counselor in
your case.
- You may request an administrative review. This means that a representative
of RSB’s director will meet with you, review the decision that was
made, and allow you to present facts and evidence showing why the decision
may have been incorrect. This request must be made in writing to the director
of RSB.
- You may request mediation of the disagreement with a skilled mediator selected
by you from a list provided by RSB. The mediator, who has no connection with
RSB, meets with you and an RSB representative and attempts to resolve the
dispute. This request must be made in writing to the director of RSB.
- You may request an impartial hearing. A hearing officer, selected by you
from a list provided by RSB, will render a decision after giving both sides
an opportunity to present their cases. Hearing officers also have no connection
with RSB. This request must be made in writing to the director of RSB.
If you have any questions about your rights regarding rehabilitation services,
you may contact the:
Client Assistance Program (CAP)
1-800-392-8667
